|Terms of Service|
Bob’s Trash Service
Terms of Service
Cans and Bins
Pickup and Setout Requirements
We attempt to maintain the same scheduled service days unless otherwise notified (See Cancellations and Delays). It is difficult to duplicate pickup times due to uncontrollable circumstances that we may encounter day to day. To help ensure pickup, please have your trash and recycling staged and ready for pickup the night before service. Bob's will only take household trash generated at the service address. Although we will try to take all trash put out at the curb, we do reserve the right to limit pickup to one 96 gallon can and one 30 gallon can. Reminder: For safety reasons trash placed out in bags weighing in excess of 50 pounds will not be picked up.
Cancellations and Delays
Bob’s Trash Service at certain time may need to cancel or delay collection services due to weather, disasters, or emergencies of uncontrollable circumstances. Areas that remain unserviceable will be delayed until it is determined that our crews can operate safely and unobstructed. When delays in service occur our crews will run all accessible routes as normal and continue into the next day until the route is complete. For up to date information concerning delays and cancellations, please visit our website www.BobsTrashService.com . We will make every effort to provide service as conditions allow. There will be no adjustment made to your bill for cancellations or delays.
We do not provide service on Thanksgiving, Christmas, and New Years Day, to allow our employees to spend time with their families. Depending on landfill and transfer station availability, we may be closed on other holidays as well. If your service day falls on a holiday, please check our web site www.BobsTrashService.com for continuous updates or call our Customer Service Center for updates at 443-684-2234.
Bob’s Will Not Pickup
Flammable products, Oil, paint, tires, animal carcasses, manure, tree stumps, dirt, stone, rock, brick, lead, acid/wet cell batteries, railroad ties, toxic materials, bio-hazardous materials or waste, mother in laws, propane/oxygen/helium tanks, items containing gas or oil, explosives, live ammunition or weapons, large amounts of animal waste, bags weighing more than 50 pounds or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment. Contact us if you have any questions with what is and is not acceptable.
Scope of Our Responsibility
Bob’s Trash Service will not be responsible for any items, large or small left within 10 feet of the curb line. Bob’s is also not responsible for personal trash cans or lids (except for the very durable Bob’s wheeled trash and recycle bins that have been assigned to you) or cans that are packed too tightly.
Tying lids to trash containers may endanger our employees. Sharp objects, such as needles, razor blades, and knives, should be placed inside of durable plastic bottles, sealed with tape, then place in the trash and marked accordingly. Since ashes remain hot for several days, store in a metal container outside of your house for a week prior to putting them out for pickup.
Do not store valuable or important items in plastic trash bags. It is too easy for you to mix up the trash. Please use common sense in leaving items near your trash can on collection days. Our crews are trained to do a thorough job. Therefore, anything left within 10 feet of the collection area or curb line may be collected as trash. Display your address prominently at your service location. This not only aids our collection crews but emergency vehicles as well.
Bills are mailed every three months and payment is due upon receipt. Be sure to:
· Make checks payable to Bob’s Trash Service
· Write your service address on the check
· Sign your check
· We accept most major credit cards for payment via the customer service center
Our route crews are not authorized to handle payments, payments may be mailed to P.O. Box 295, Harrisonburg, VA 22803. No adjustments may be made to your bill without prior approval from the office of Bob’s Trash Service.
Rates and Charges
We will provide written notice in the event of a rate increase and it will become effective as of the date stated in your notification. Invoices will be adjusted for the increase even if prepayment has been made at the previous rate. Charges: $35.00 fee for all returned checks, up to $25.00 equipment collection and reconditioning fee when service is canceled and equipment is recovered, no fee for a damaged cart exchange unless caused by customer neglect, $25.00 swap out fee for a clean cart, up to a $100.00 charge to cover our lost property if our equipment is lost, stolen, or not able to be recovered upon cancellation of service. If service is interrupted due to delinquent status a $25.00 reinstatement fee will be assessed to your account.
Term and Service Cancellation
This agreement is for (2) two years and will automatically renew if not cancelled (60) sixty days prior to end of agreement. You must personally notify our office in advance by phone when you plan to move, cancel, or transfer service. Unless we are notified in advance, you will remain responsible for the accrued monthly charges. Upon cancellation of service, the trash can and bins will be scheduled for removal and an equipment collection and reconditioning fee will be applied to your account. If the equipment is not recovered, or is lost or stolen, then the account will be charged a fee to cover the cost of our lost property. Refunds, if due, will processed within 60 days of cancellation.
Special Pick Up
Our crews will collect all the household trash that is generated weekly by our customers and placed at the curb or home depending on your selected service plan. For household clean out, appliances, furniture, construction material and other large or bulky miscellaneous items we require a scheduled pickup with at least 24 hours notice. The fee for bulk pickups will be determined at the time of pickup, an estimate can be made when you call to schedule. Please call our office in advance to schedule your pickup of these items.
Bob’s provides single-stream recycling collection; this means you do not have to separate materials. Please see the recycling page at www.BobsTrashService.com for a list of acceptable materials. Recycling service is not available in all areas.
Yard Waste Collection
Yard waste is considered a special pickup and therefore not included in the standard rate. All yard waste to be collected must be prepared accordingly and placed to the curb for collection. Note: Composting, chipping and mulching are great ways to recycle your yard waste. These products can be used to improve the overall health of your lawn and garden as well as benefit the environment. It is our goal to pickup what is set out for collection. Brush and limbs must be cut into easily manageable lengths. Grass clippings, leaves and twigs can be placed in paper bags or plastic bags. Please call to schedule a special pickup.
Changes made to the Bob’s Terms of Service will be posted at www.BobsTrashService.com and shall replace any previous versions.